For service businesses that run on a calendar
Your enquiries stop waiting for someone to get to them.
Onderly sits between the messages your business receives and the calendar it runs on. Enquiries get answered, qualified and put on the schedule while your team is still on site.
Set up on your existing phone number and inbox. Nothing is migrated and nothing is replaced on day one.
01 / The problem
The enquiry arrives. Then it sits.
Someone fills in your form at nine at night, or calls while both vans are out. The message lands somewhere: a shared inbox, a phone that nobody picked up, a note on somebody's dash.
By the time a person gets to it, the enquiry is a day old and has already asked two other companies the same question. Nothing in that chain is broken. It is just that answering has to wait for a human who is currently up a ladder.
02 / How it works
One path, from message to booked job.
Every enquiry enters the same route regardless of where it came from. Nothing depends on who happens to be near a phone.
Diagram, not a screenshot. It shows the route an enquiry takes, not a product interface.
03 / What it replaces
Four jobs nobody was hired to do.
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Replaces
Watching the inbox
Somebody refreshing a shared mailbox between other work, and the gap on evenings and weekends when nobody is.
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Replaces
Asking the same six questions
Where the job is, what it is, roughly when, and whether it is even the kind of work you take. Asked once, in the first reply.
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Replaces
Chasing people who went quiet
The follow up that everyone agrees should happen and nobody has time to actually send on the third day.
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Replaces
Typing it into the calendar
Re keying an address and a time from a message thread into a schedule, which is where the wrong postcode gets in.
04 / Fit
This is not for everyone.
It is a poor fit if your work arrives entirely through repeat customers and referral, if every job is quoted on site before anything can be scheduled, or if you already have somebody whose actual job is answering the phone and they are good at it.
It is a good fit if enquiries come in faster than anyone can reply to them, if the calendar is the thing your business actually runs on, and if the people who could answer are the same people doing the work.
If you are not sure which one you are, that is a reasonable first question on a call.
05 / Contact
See it running on your own enquiries.
A walkthrough uses your real enquiry types rather than a demo account, so you can see what would have happened to last week's messages. It takes about twenty minutes.